Quote:
Originally Posted by vince shanahan  I brought my car to the ford dealer in acton ma where they set up a appointment with a ford field engineer i left the car the night before and i met with the zone manager where they walked out to the car in the back parking lot with the field engineer and walked out to the car and started it then he took out what looked like a stetesscope and talked to the zone manager heard the noise and said some cars tick and some cars dont and then they said it is normal which i know it is not i said i wanted to hear it next to the other 2008 he refused and the zone manager said i could go to the lemon law then i tried to see if i could trade it in with 4000 miles on it they offered me 11000 i paid 17.500 i am verydisapointed about my car experience i have paid for my rentals wasted some of vacation time and they zone manager did not even want to talk to me she tried to walk right by me and when i asked if i could talk to her she seemed very angy i said all i want is to have my car fixed she said it was not worth fixing and my case was closed how can americian car companies survive i have always bought a american car and i have owned most brands ford knows something is wrong with my car but since the already have my money they do not care if i am satisifed then i called ford corporate and talked to someone named lynne who looked into it and said we go by what the expert says i explaine my three months of pain since i purchased my lemon and i asked if ford could at least give me a extended warranty she said she would look into and she never called me back i have filed paper work for the lemon law any advise would be appreciated |
Hey man,
Sorry to hear all the problems you're having. It appears that you have 4k miles on it. Was this a Brand New car when you bought it ? or was it a Demo with low miles or Certified Used car ?
The reason I'm asking this question is because I can recommend some directions to take based on your answer.
Regardless of what way you bought it, you can go to the Better Business Bureau's Autoline. I believe Ford participates in this program. I've used it before but not due problems with my Mustang. I've never had any problems with my Mustang ever. The better business bureau's autoline process goes like this; first you must conact the sales person regarding your issue, then if he doesn't do anything about it, you're suppose to take it to the service Manager, then if you don't get the results you want, you must then talk to the Dealers General Manager.
You need to do all of the above at/with the Dealership you bought it from when you first bought your new car.
If you don't get the results after going through the above, you can contact the Better business bureau Autoline. Let me know the answers to the questions I've asked above regarding how you purchased your car.
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